Use Silence to Your Advantage
Embracing silence can be a powerful negotiation tool, allowing the other party to fill the gap and potentially reveal their hand or make concessions.
Anchor to a Positive
Begin negotiations by highlighting a positive aspect to set a constructive tone.
Start with 'What', not 'Why'
Begin negotiations by asking 'what' questions to understand the other party's needs and interests, rather than 'why' which can come across as confrontational.